Troubleshooting

Troubleshooting

Use these pages to fix common SAISON setup issues before contacting support.

Symptom-basedMerchant support shortcutUse with screenshots

When something looks wrong, start with the symptom. Most issues come from one of four places: global Theme settings, the current template section, Shopify product data, or an app/custom Liquid block.

Related articles

Header & NavigationLogo, menu, mega menu, sticky, and transparent header issues.Images & MediaCropping, blurry images, video, and product media issues.Product VariantsVariant picker, sold-out, selling plan, and unit pricing issues.Cart & Quick AddCart drawer, direct add, modal, and checkout button issues.Fonts, Colors & SpacingVisual settings that do not look consistent.Animations & ScrollMotion, sticky, reveal, and scroll-effect issues.Shopify Editor PreviewPreview mode, unpublished theme, and editor confusion.