Images and media issues

The subject is too close to the image edge, or desktop media is being reused for a narrow mobile crop.

Confirm the uploaded image has enough space around the product, model, face, or important detail.

Set image ratio, height mode, focal point, mobile crop, and mobile-specific media where the section provides it.

Send the original image, affected URL, and desktop/mobile screenshots.

The source media is too small, compressed, or being stretched into a larger layout than it can support.

Upload a larger original image and check Shopify file compression only after the source file is adequate.

Use a layout with a smaller crop area or choose a more suitable image ratio for the section.

Send the image dimensions and the section where it appears blurry.

Product images have mixed framing, aspect ratios, or gallery images that do not match the first image.

Review several products in the collection and compare first image framing plus variant/gallery images.

Set product card image ratio, hover gallery, gallery image count, and swatch media behavior consistently.

Send the collection URL and three product handles showing the uneven cards.

Video file size, autoplay behavior, or too many motion-heavy sections are affecting perceived performance.

Use an optimized video file and set a poster image where available.

Avoid stacking video, scroll effects, and reveal effects back to back. Use simpler mobile fallback media when needed.

Send the video file size, affected section, and mobile/desktop behavior.

The image, overlay, text color, or content position does not provide enough contrast.

Confirm the final image is being used, not a temporary demo image.

Adjust overlay opacity, color scheme, text position, or use a section with a clearer text panel.

Send a screenshot of the first viewport and the section settings.