Fix cases where changes do not appear, the wrong template is being edited, preview differs from live, or a setting is hard to find.
Shopify preview links can keep you in a draft theme, old preview session, or a different browser state.
Open Online Store > Themes and confirm whether you are previewing the published theme or an unpublished draft.
Use the exact Customize or Preview action for the SAISON theme you intend to edit.
Send the preview link and state whether the theme is published or unpublished.
You edited an unpublished theme or did not save/publish the changed theme.
Confirm which theme is published and whether the changed theme has unsaved edits.
If changes are in an unpublished SAISON copy, preview it directly or publish only after launch checks.
Send a screenshot of the Themes list showing the published theme and draft theme.
The product, collection, page, blog, or article is assigned to another template.
Open the resource in Shopify admin and check the Theme template assignment.
Open that exact template in the theme editor before changing sections or blocks.
Send the resource handle and screenshot of its template assignment.
The setting is global, section-level, block-level, hidden by another setting, or available only in another template.
Confirm you are editing the correct page type and selected the correct section or block.
Check Theme settings, then the specific section, then the relevant block. Some controls appear only after choosing a layout or enabling a feature.
Send the setting name you expected and the current editor location.
Apps, market/language context, cache, unpublished changes, or preview mode can alter what you see.
Test in a private browser window and confirm market, language, and theme state.
Check app embeds, custom Liquid blocks, and template assignment on the affected page.
Send the live URL, preview URL, and screenshots from both.